Student Satisfaction and Institutional Effectiveness: An Empirical Study

Abstract

Student satisfaction is commonly regarded as one of the indicators of institutional effectiveness in high education. In this study, the relationship between institutional effectiveness and various factors about student satisfaction including academic quality, campus services, faculty-student interaction and infrastructure is studied. This study uses the quantitative methodology and incorporates survey data involving students in various universities to assess the relationship between level of student satisfaction and perceived institutional effectiveness. The findings indicate that the quality of teaching and the support services offered to the students have a significant positive influence on the student satisfaction and the overall effectiveness of the institutions. The research concludes with suggestions on what the universities should work on to improve student experience so as to improve performance and competitiveness of the institutions.